Shipping & Returns

Lutch Sports

SHIPPING & DELIVERY POLICY 
   
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
In-Store Pickup
 
In-store pickup is available for All Orders. Pickups are available Mon-Fri 9-5pm PST.
 
Free Shipping
 
We offer free USPS shipping on Custom orders for jerseys, player's package and other items.
 
Expedited Shipping
 
We also offer expedited USPS shipping service:
 
Priority    Express
1-3 Days   1-2 Days
 
 All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and  deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
 
Please note: the general production time for a custom order is 3-4 weeks as it requires our factory full production process. After your order is received and processed from the factory orders batch it will be shipped out within 1-2 business days using the selected shipping service.
 
DO YOU DELIVER INTERNATIONALLY?
 
We offer worldwide shipping except the following countries:
Afghanistan Algeria Albania Andorra Angola Antigua and Barbuda Aruba Azerbaijan Bahrain Barbados Belarus Belize Belgium Benin Bhutan Bolivia Botswana Brunei Bulgaria Burkina Faso Burma Burundi Cabo Verde Cambodia Cameroon Central African Republic Chad Chile Comoros Democratic Republic of the Congo Republic of the Congo Cote d'Ivoire Cuba Curacao Djibouti Dominica Dominican Republic El Salvador Equatorial Guinea Eritrea Ethiopia Gabon The Gambia Ghana Grenada Guatemala Guinea Guinea-Bissau Guyana Haiti Holy See Honduras Iran Iraq Jamaica Jordan Kenya Kiribati Kosovo Lebanon Lesotho Liberia Libya Malawi Madagascar Mali Marshall Islands Mauritania Mauritius Moldova Mozambique Namibia Nauru Nicaragua Niger Nigeria North Korea Oman Pakistan Palau Palestinian Territories Papua New Guinea Sao Tome and Principe Romania Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Senegal Seychelles Sierra Leone Sint Maarten Solomon Islands Somalia South Africa South Sudan Sri Lanka Suriname Swaziland Syria Tajikistan Tanzania Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkmenistan Tuvalu Uzbekistan Uganda Ukraine Vanuatu Venezuela Vietnam Zambia Zimbabwe
 
Free USPS shipping is not valid on international orders.
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 

RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

RETURNS 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 

RETURN PROCESS 

To return an item, place the item securely in its original packaging, and mail your return to the following address:

 Lutch USA

Attn: Returns

 23362 Madero 

Ste M 

Mission Viejo, CA 92691  

United States    

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

EXCEPTIONS     

The following items cannot be returned or exchanged: 

     ●     Any customized jersey or product     

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note      

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS 

If you have any questions concerning our return policy, please contact us